Help & FAQs

You can modify the information on your account by clicking on «Your account». Enter your user ID and your password and, once you are logged in, click on «My profile» to change or delete information.
If you want to delete your account, please contact our Customer Service where an adviser will assist you with the steps to follow.

You will be able to track your orders, and you will also be able to find out in advance about collection launches and new products.

Your information is protected and secure in our databases but you can unsubscribe at any time by going to the My Account section and clicking on delete account.

When you register on our site you should receive a welcome email where you can create your password, however if you don’t have it you can use the password reminder tool located in your login section.

Of course,

To subscribe just go to the newsletter section below. We take our customers’ privacy and preferences seriously. This is why you can unsubscribe from our marketing and informational emails at any time you wish.

You can write us by any of the means available on this page (Chat, Mail, Messenger) or otherwise through any of our social networks which you will find at the bottom of the page.

You can check in your profile in the box of orders placed or you can also find in your mailbox the order number and link to track your order.

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